澳洲幸运1078码滚雪球技巧规律与公式

智能柜面业务系统

神州信息智能柜面业务系统Sm@rtTeller 采用分布式架构,应用微服务设计理念,可满足业务的复杂性和多样性,支持业务快速创新。系统从“重塑客户服务旅程”的角度出发,将客户重点业务流程进行整合优化,减少信息重复录入,实现业务场景化办理及向导式操作,提升柜员操作效率及客户体验。同时系统采用 H5 技术,具备丰富的界面展示效果和优秀的用户体验

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给客户带来的价值
产品功能
客户案例

神州信息凭借对银行网点转型的深刻理解和对客户需求的洞悉,构建了新一代智能柜面业务系统 Sm@rtTeller,通过整合网点内部人员、外设及应用系统,大幅提升了实体网点的营销、服务和管理能力,为银行网点一体化智能营销服务体系建立提供了一份极具行业参考价值的“答案”。

给客户带来的价值

通过场景化的组件拼装,有效的改变了原有柜面系统单一场景,效率不高的局面。

智能化的交互方式,高度集成主流的生物识别提升网点科技感,提升客户体验度。

以客户为中心的操作模式实现业务统一办理提升客户体验效率。

提供多种授权模式,支持远程集中授权、本地现场授权及手机移动授权等多种授权模式,提升用户体验的同时减少银行授权投入成本。

运营统计分析功能让网点运营进入可视化时代,网点综合实时信息一目了然,便于运营管理和决策。

满足金融信创趋势:截止目前,神州信息智能柜面业务系统已在(晋商银行、沧州银行、保定银行、广州银行、秦皇岛银行、兰州银行、石嘴山银行、平顶山银行、华融湘江银行、武汉众邦银行、重庆银行等多家银行成功实施落地。

产品功能


新一代智能柜面业务系统 Sm@rtTeller 包括统一登录、多系统集成、智能化交互模式(基于人脸、指纹、语音OCR功能、图像识别技术等,将传统银行柜面业务体验性进行提升,实现业务场景化,聚焦客户旅程改造,从降低运营成本、提升客户体验角度进行业务流程优化设计;基于通用业务功能,构建业务组件,支持业务灵活拼装,及流程配置,灵活响应业务场景变化。主要功能如下:

场景化业务处理: 聚焦客户旅程改造,从降低运营成本、提升客户体验角度进行业务流程优化设计;基于通用业务功能,构建业务组件,支持业务灵活拼装及流程配置,灵活响应业务场景变化。

智能化交互方式:基于 OCR 识别、图像识别、人脸识别、语音识别、二维码识别等技术,提升客户体验及业务办理效率,增强风险控制能力。

以客户为中心的操作模式:基于业务组件化设计及以客户为中心的服务模式,实现业务组合处理、业务向导式处理,支持同一客户的统一身份核查、统一代办录入、统一人脸识别、影像信息复用、一次签名、一次打印等功能,有效提升柜员操作效率。

业务场景完整还原:业务操作过程自动录屏,实现柜员、授权人员等用户操作行为完整留存。支持通过视频方式回放方式,实现柜面交易处理、远程授权处理等环节的操作过程真实还原。

完善的参数化管理:系统具备高度参数化的业务运营管理规则设置功能,可针对不同客户的差异化功能需求快速进行参数调整,同时支持即时修改即时生效。参数包括并不限于多法人、机构、用户、权限、限额、身份认证、业务复核。

多授权模式:支持远程集中授权、本地现场授权及手机移动授权等多种授权模式。系统支持虚拟授权中心和物理集中的授权中心的集中授权形式,同时也支持单人、双人、逐级授权等授权方式。

丰富的柜员辅助工具:提供系统广播、在线聊天、业务帮助、金融计算器、模糊查询、日程管理、故障上报等丰富的柜员辅助工具,同时支持自定义主题、自定义背景、自定义工作台等个性化功能。

运营统计分析功能:支持业务数据统计分析,可对网点的业务繁忙度、服务质量、服务效率、设备状态实时更新展示,网点的实时信息能一目了然的展示,便于运营管理的分析和决策。

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