澳洲幸运1078码滚雪球技巧规律与公式

智能电子填单系统

智能电子填单产品Sm@rtFilling是神州信息在三十余年行业不断积累的基础上,自主研发的一套支持各类填单设备、具有良好填单交互体验和完善的信息安全机制的智能电子填单系统。该系统旨在有效降低银行网点工作人员的事务性工作,提升业务办理效率,使工作人员把更多的精力投入到客户服务和产品营销中去,有效改善客户服务体验,促进网点营销能力提升。

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给客户带来的价值
产品功能
客户案例

神州信息智能电子填单系统,正是剖析客户在办理业务填写单据时遇到的痛点,例如一些复杂业务办理还需要手工填写纸质单据,客户手写易出错,体验不佳;在填写过程中,客户遇到疑问会反复咨询大堂经理,降低工作人员的效率;柜员录入时,如因识别不清再次沟通,将增加单笔业务处理时间;柜员将客户填写的信息再次录入,造成重复工作,而事后还需对单据进行扫描、微缩和归档等,占用大量人力资源。神州信息智能电子填单产品正是针对如上问题提供解决之道。

给客户带来的价值

提升业务办理效率

利用客户排队时间,客户填单变成参与业务处理;

填单信息与柜面共享,减少信息重复录入,有效减少业务办理时间;

减少转录差错,提高业务质量,提升客户满意度。

提升运营管理能力

电子化单据容易分类存档,降低存档成本;

电子化填单数据便于统计分析,为运营管理提供全方位数据支持。

降低网点运营成本

电子填单免除纸质单据的错填、重填造成的浪费;

单据板式修改时,免除重新制版、印刷产生的成本。

产品功能


1.适应国内网点用户交互习惯

Sm@rtFilling产品支持丰富的功能应用、布局模式和操作模式,既能够支持在普通PC填单机上的表单式布局和键盘鼠标操作,又能够支持在触控填单设备上的碎片化、引导式布局和触控滑动操作;既能够支持通过物理键盘、软键盘进行英文/拼音输入,也能够通过触控屏或外接手写板进行手写输入;既能够在输入金额数字时实时展示金额大写,也能够通过二维码扫描技术快速录入待填写信息。

2.智能引导式填单

Sm@rtFilling产品采用智能引导式填单,可有效解决客户选择单据难、填写易出错等填单问题。

合理拆分物理单据为多个业务单元,碎片化、引导式填写过程,避免出现由于大量信息填写及分支选择带来的客户困扰;

填单过程中每步均配有详细的图文说明,指导客户正确、快速地完成操作及信息填写;

填单过程中实时提示客户当前办理步骤及后续步骤,让客户填单时更有预期性;

一项业务单元填写完成后,智能提示关联的其它业务单元,增加客户业务办理种类数量,增强银行客户粘度。

3.丰富的信息快速录入方式

Sm@rtFilling产品利用二维码技术、OCR技术、缓存技术提供多种信息快速录入方式,方便客户快捷地完成单据填写工作。

刷卡/折/证自动带入证件、账户等信息;

历史填写信息可作为候选项供客户选择录入,如收款人信息、地址信息等;

扫描二维码自动带入排队信息、企业营业执照信息、支票信息等。

4.完善的防过号处理机制

Sm@rtFilling产品支持对接排队系统,建立防过号处理机制,让客户在填单过程中无需担心过号问题。

5.完善的信息安全机制

Sm@rtFilling产品内建完善的信息安全机制,确保客户信息不会被泄露。

排队号+身份介质双重登录;

随时可以退出;

无操作时,系统自动出现锁屏倒计时并退出;

系统缓存的客户单据、历史填写信息等存在有效期限制,过期信息会自动进行清理。

6.支持多种填单机具

Sm@rtFilling产品支持多种填单机具,并可快速集成机具中预置的各种设备,包括打印机、刷卡器、二维码扫描器等。

定制机具,采用Windows XP、Windows 7、Windows 8等操作系统;

移动终端,采用Android、iOS等操作系统;

普通PC终端,采用Windows XP、Windows 7、Windows 8等操作系统。

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