澳洲幸运1078码滚雪球技巧规律与公式

数字视频营业厅

神州信息数字视频营业厅产品借助5G、AI、小程序等技术的快速发展,基于视频模式无限连接客户与行员,既具有“临柜式你说我做”简便的、有温度的服务体验,又具有随时随地“零接触服务”的便捷性,银行也能有效核验客户身份、确认业务真实性及客户办理意愿,低成本“零接触协同”内部各类服务资源。

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给客户带来的价值
产品功能

给客户带来的价值

高流畅性多方通话

高清、稳定、低耗的视频通话技术保障

便捷多方视频接入,高效协同为客户服务

以客户为中心设计

多渠道数据连通业务连贯性保障

AI辅助便捷操作

实时业务审核与监督管理

新手坐席、高风险业务强制审核授权

异常业务自动监控告警,人工/机器介入处理

以坐席为中心设计

引导式操作

智能关联推荐

AI辅助理解客户意图与话术提示

符合监管合规要求

业务过程全程完整视频录制,行内长期存档、快捷检索

符合金融业远程服务规范

符合各地监管政策的差异化业务场景及流程设计

AI智能质检

语音转写语义分析,违禁词、用语规范性同步质检

视频内容分析,业务资料完备性、业务操作合规性异步质检

通用模型+专项模型+行业模型保障质检落地效果

产品功能


数字营业厅提供基本的音视频功能,能够融合不同的业务场景,在音视频能力基础上,复核监管要求的前提下,对业务办理流程进行创新处理,一些典型的业务场景包括:柜面业务远程代客办理、企业开户法人远程面签、小微贷款线上办理、理财购买面签等。

柜面业务远程代客办理

业务背景:目前银行部分中高风险业务由于无法有效核实客户身份、介质,无法通过线上渠道客户自助办理,同时客户在线上自助办理业务过程中如出现异常会导致业务中断无法继续,必须前往营业网点办理,业务体验不佳,对银行维系客户关系、业务推广都会造成一定影响。

场景实现:手机银行、微信银行集成视频营业厅入口,客户一键连线后台视频柜员代客可办理身份证有效期更新、挂失补卡、密码重置等中高风险业务,同时当客户自助办理业务出错、金融产品购买异常中断时,也可连线视频柜员人工核实客户身份、协助解决异常问题。

企业开户法人远程视频面签

业务背景:目前监管要求在企业开户时需对企业法定代表人(负责人)的开户真实性意愿进行面签,大多银行需要客户经理、柜员双人上门现场面签,同时企业法定代表人面签时间普遍较难约,如此极大地影响了客户开户效率、增加了银行运营成本。

场景实现:针对企业新客户,可使用金融视频营业厅小程序一键呼叫视频坐席“临柜式”服务体验,预约对公开户,视频互动采集办理所需资料,包括企业法人身份证、代理人身份证、企业执照等,录入开户业务信息,提交后台业务部门预审,预审通过后企业法人可使用金融视频营业厅小程序一键呼叫视频坐席或由视频坐席主动呼叫企业法人远程完成企业开户真实意愿面签双录。

小微贷全流程线上办理

业务背景:目前银行对公信贷业务大多采用线下方式开展,客户经理需要多次往返客户现场,完成尽调、补充材料、面签等工作,工作量较大,也极大影响了业务办理效率。

场景实现:针对小微贷款、个人经营性贷款,无需客户去网点或客户经理上门即可线上化办理,客户通过视频营业厅小程序一键视频呼叫,客户经理远程连线受理业务咨询,视频采集所需资料、尽调,贷审岗线上面审、批复,面签岗线上签署电子合同,审批放款。

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