澳洲幸运1078码滚雪球技巧规律与公式

IT运营服务

神州信息IT运营服务,提供从数据中心基础架构到应用的IT业务外包运维服务,如网络、主机操作系统、虚拟化、数据库、应用系统外包服务。IT运营服务是IT专业领域的管理服务产品,企业根据自身IT管理的需要将某些模块化的服务单独切分出来,让专业的IT服务供应商来承接,从而实现IT服务的专业性和成本的优化。IT业务外包关注服务的过程管控与目标的达成,包含人员(资源)、管理流程和管理工具,最终为客户达成承诺的服务级别(SLA)。

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给客户带来的价值
产品功能
客户案例

神州信息IT运营服务,提供从数据中心基础架构到应用的IT业务外包运维服务,如网络、主机操作系统、虚拟化、数据库、应用系统外包服务。IT运营服务是IT专业领域的管理服务产品,企业根据自身IT管理的需要将某些模块化的服务单独切分出来,让专业的IT服务供应商来承接,从而实现IT服务的专业性和成本的优化。IT业务外包关注服务的过程管控与目标的达成,包含人员(资源)、管理流程和管理工具,最终为客户达成承诺的服务级别(SLA)。

• 帮助客户提升IT运维服务水平和IT运维成熟度,提供量化、透明、有SLA保障的服务,提高系统无故障运行时间。

• 提供规范化服务,让客户实现IT管理的过程可见,服务的结果可控。

• 借力专业业务外包服务商对行业IT运维服务实践的经验积累。

给客户带来的价值

提升IT运维服务质量

服务商对结果负责,主动服务意识增强,减少了突发故障的发生,有利于提升业务系统的可用性;

责任明确,有助于降低运维管理复杂度和管理难度;

有助于降低运维安全隐患,减少业务风险。

提升IT运维服务能力

有利于IT运维部门专注业务及服务管理,不断提升运维服务管理水平;

服务商引入先进、成熟的运维管理理念和方法,提升客户整体运维管理能力;

借助服务商的后台专家资源,解决其它技术疑难问题和服务隐患。

降低IT运维服务成本

快速高效的按需按量采购所需的IT服务和能力;

供应商有动力采用新的技术手段、新的交付模式来实现IT运维高效、自动和灵活,不断降低IT运维成本。

产品功能


通过IT运营服务,帮助客户解决传统IT运维服务面临的如下挑战:

• 业务对IT运维要求高,供应商服务能力有差距。运维人员能力达不到新技术快速发展的要求,人员成长速度慢,流失频繁。

• IT运维服务商分散,沟通成本高,管理复杂。多家服务商边界不清晰,出现问题后的互相推诿,问题解决效率低下。

• 传统的人员采购模式,供应商主动服务意识弱。被动响应用户需求,不能主动引导业务需求,疲于应付日常“救火”工作,主动“消防”工作无法开展。

• IT建设和运维投入高,却难以体现价值。工作成果展示主要通过计数、计件,不能从高维度体现对整体业务的正面支持。

通过IT运营服务,帮助企业聚焦核心业务,突破资源和组织能力瓶颈,支持业务创新

在提供人力资源的基础上,将提供的服务加以管理,以期达成与客户约定的服务级别。

结合智能化/自动化运维工具,把数据中心监控、工单处理系统无缝结合。通过实时运维数据和趋势分析报表;让客户实现IT管理的过程可见,服务的结果可控;达成客户SLA,保障客户业务稳定、高效运行。

神州信息IT运营服务模型:

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