澳洲幸运1078码滚雪球技巧规律与公式

金融消费者投诉管理系统

金融消费者投诉管理系统Sm@rtFCCS是神州信息基于自研技术平台Sm@rtSense的创兴研发,旨在为提高银行业金融机构投诉管理的规范化和标准化,加强金融管理部门对银行业金融消费者投诉数据的调查统计和研究分析,推进银行业金融机构健全制度体系,提高服务质量。

金融消费者投诉管理系统Sm@rtFCCS基于通用的B/S结构,一点部署,机构辖内用户登录使用,使用和配置灵活,满足《银发〔2018〕243 号》、《银办发〔2019〕186 号》、《银保护〔2019〕24 号》等文件监管要求,具有较好的扩展性和可定制性,可整合其它数据和流程,以便后续快速满足监管要求和业务发展的不断变化。

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给客户带来的价值
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给客户带来的价值

满足金融监管趋势

截止目前,神州信息金融消费者投诉管理系统在银行业金融机构已取得成功案例北京银行、徽商银行、嘉兴银行等等众多金融机构。

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金融消费者投诉管理系统Sm@rtFCCS是一个集投诉工单管理、工单录入、工单分办、工单回访、报表统计、绩效考核管理、知识库管理等于一体的应用管理系统。该系统覆盖银行业金融机构的投诉渠道和方式,实时更新投诉受理和处理信息,全程留痕投诉受理和处理过程,集成了规范化的工作流引擎,可动态查询统计和自动报表生成,直连金融消费者投诉数据统计监测分析系统,按照规定的频次和要求报送投诉数据信息。

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