澳洲幸运1078码滚雪球技巧规律与公式

智能流程自动化运营管理平台

智能流程自动化运营管理平台,在服务管理过程中嵌入人工智能和自动化技术,通过独特的“虚拟服务台”,实现智能工单分类、告警模式识别、根因分析、智能问答、热点分析、自助化交付等多项功能,建立新一代IT智能运营管理平台,提高服务交付效率和敏捷性,增强客户满意度,助力金融数字化转型落地。

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功能描述
技术创新点
客户价值

功能描述

智能工单分类

根据客户申报的内容,自动对工单进行分级分类并指派对应的流程

告警模式识别

对若干告警信息进行智能分析,识别同类告警的模式,形成汇总的工单,无需人工遍历和总结

根因分析

基于CMDB图谱的根因分析,快速定位故障节点

智能问答

基于运维知识库的专家知识咨询和快捷操作推荐,全面提升服务效率

热点分析

深度挖掘数据中的价值,通过大数据和人工智能算法,从问题分布维度,统计和发现热点问题

自助化交付

灵活定义的服务流程编排,基于RPA的全栈自动化操作能力,实现无人化的服务自助化交付

技术创新点

充分利用知识图谱、机器学习等AI技术,在服务过程中增加虚拟化助手,实现IT支持服务的自动化和智能化,提升运维服务效率。

客户价值

数字化转型带来用户对IT服务的深度依赖,传统基于人工的IT服务支持难以满足用户7x24小时持续在线要求。

知识沉淀难以转化为一线人员的经验和能力,处理问题的效率低下。

云化IT架构导致IT资源数量激增,面对告警风暴难以进行故障分析和定位困难。

非结构化的服务过程记录难以进行总结分析,无法为业务系统推广、运营和迭代升级等提供数据支撑。

最终用户的服务需求完全依赖于人工交付,等待时间长,工作效率低。

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